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Customer Success Manager

Salary: £27,000-£30,000+ share options

Seniority Level: Mid level

Employment Type: Full-time

Location: Remote, GMT (UK) time zone

Looper Insights is a London, LA based SaaS company tracking Film, TV and Apps For Platforms, Service Providers and Content Owners.

The Customer Success Manager is an integral part of the Customer Success (CS) team. The Customer Success Manager will seek to develop a positive customer experience and fosters relationships and support brand loyalty. They will be working alongside the senior team to promote retention of customers and overall positive experience with our services. Additionally, the Customer Success Manager is also well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot. The candidate will report directly to the Head of CS.

The ideal candidate for this role should be able to delight clients with their knowledge of the client and their products with a personable manner and positive attitude. They will be able to engage with each client to understand their needs and wants and feed this back to our product managers. They will grow our revenue by being able to help each client gain more value from the platform through regular training, weekly calls and client visits (whenever that will be possible).

They will work closely with other departments and will analyze data involving customer reviews and experience with products or services. Individuals must be passionate and demonstrate perseverance in the face of adversity. We are a scale up expanding globally. You’ll be working across global timezones with US West, East Coast and European clients.

See also: Careers · Open Roles

Requirements

  • 3+ years of experience in customer success position strongly preferred
  • Experience working within a scale up preferred
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate for the use of the product to service to be solid
  • Accountability and personal organization are essential
  • Experience in managing a diverse group and training each according to company standards
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Educated to at least Bachelor’s degree 
  • Proficiency in Google Docs, slides, Gmail, Zoom, Slack all required
  • Skills in Tableau, data analysis, excel, pivot tables are all valuable
  • Interest in Technology, Film & TV, e-commerce, data all helpful

Why you’ll love working here

We are a remote first company with team members from USA, Brazil, UK, Greece, Poland, Australia, Serbia, Ireland and the Ukraine. We’ve crafted a dynamic culture that celebrates team and individual success almost daily. We’ve got lean teams of super-smart, super-hard working, remote colleagues who collaborate closely to produce a valuable service for an industry we’re passionate about. We work with some of the biggest, most dynamic technology and media companies in the world and we love working with them and pushing ourselves to achieve greater outcomes.

We are committed to diversity and the principle of equal employment opportunity for all employees. You will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), nationality, social or ethnic origin, age, gender identity and/or expression, sexual orientation, family or parental status, or any status protected by the laws of England and Wales.

How to apply

To apply for this role please send your CV to enquiries@looperinsights.com, along with a covering letter introducing yourself.