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LOOPR LTD

Company number: 10586719

42 Collamore Avenue, London,

England, SW18 3JT

PRIVACY POLICY

 

Privacy Policy

This website is operated by Loopr Limited (a company registered in England and Wales (company number 10586719), whose registered office is at First Floor, 5 Fleet Place, London, United Kingdom, EC4M 7RD (‘Looper Insights’). Looper Insights has some group of companies which may process your personal data.

All references to ‘Looper Insights’, ‘our’, ‘us’ or ‘we’ within this policy are deemed to refer to either Loopr Limited or its group companies, and/or associates which provide services to us, as appropriate.

We value the privacy of those who provide personal data to us. This policy applies to our customers (and potential customers), personnel that work for our customers, website visitors, our suppliers (and potential suppliers) and personnel of such suppliers and contractors. It describes:

(a) the data identifying you that we collect;

(b) how we use this data;

(c) the legal basis upon which we process it;

(d) with whom it is shared; and

(e) how it is stored.

 

Please read this privacy policy carefully to understand how we handle your personal data before you access or browse our website, or provide your personal data to us.

 

We comply with all relevant data protection legislation relevant to the UK, Kosovo, countries where we are operating and the USA. We will not share your information with third parties, except if required to do so by law.

 

Below is some information on how we will use your data.

 

What Information Do We Collect?

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored.

 

You have the option on certain pages within this site to submit personal information to Looper Insights in order that we might send you further information or contact you with regards to a request. To opt out of any email communications from us, please click the ‘unsubscribe’ link at the foot of the email in question.

 

Information we collect includes:

  • Questions, queries or information you submit, including your email address if you contact us via the website;
  • Details of which version of web browser, device, network and operating system you used;
  • Information on how you use the site, using cookies and page tagging techniques.

 

We may receive some data about you, directly from you. However, we may also receive data about you from third parties such as your employer, our suppliers, marketing partners, our group companies and public websites, which we refer to as “Third Party Sources” throughout this policy.

 

We, or third parties on our behalf, may collect and use any of the following data about you and we refer to this as “personal data” throughout this policy:

 

Personal data which you (or a Third Party Source) gives us.

You may give us personal data about yourself by using the online forms provided on our website, completing order forms, setting up an account with us, or by contacting us by phone, e-mail or other means. This includes, for example, when you or your employer provide your personal data to us in order to receive our services. You, or our Third Party Sources may also give us personal data about you when you (or they) are offering or providing services to us.

 

This personal data will include:

 

(a) Data about you:

(i) your name

(ii) your job title

(iii) company name

(iv) e-mail address

(v) your company’s address

(vi) data provided when you correspond with us

(vii) any updates to data provided to us

 

(b) Data about our website visitors:

(i) if you visit our website, your IP address

(ii) your user name

(iii) your behaviour on our website (for example, the pages that you click on) or on our software app

 

(c) Data about the services we provide to you or your employer:

(i) data needed to provide our services (including data on Looper Insights account order forms, details of your order, order history, payment details, location, your websites/platforms/content, trade references and tax information)

(ii) customer services data

(iii) customer relationship management and marketing data

 

Please note that we need certain types of personal data so that we can provide services to you (or your employer) or so you, or our Third Party Sources, can provide services to us. If you do not provide us with such personal data, or if you ask us to delete it, you may no longer be able to access our goods and services or provide goods and services to us.

 

Unless you are an existing customer of Looper Insights using our platform, you choose to fill out a ‘Contact Us’ form or you email us directly, Looper Insights does not otherwise collect personally identifiable information about you (such as your name, address, telephone number, e-mail address, etc). In the ordinary course, Looper Insights only uses the personally identifiable information you provide solely to respond to your enquiry.

 

What Do We Do With Your Data?

We use the information we collect from you in a few different ways:

  • To improve the site by monitoring how you use it.
  • To contact you about your enquiry regarding our Looper Insights products.
  • In connection with any request or enquiry you make, your information will be passed directly to the relevant department within the business.
  • to send you certain communications (including by email or post) about our services such as service announcements and administrative messages (for example, setting out changes to our terms and conditions and keeping you informed about our fees and charges).
  • for legitimate business development and marketing purposes, to contact you (including by email or post) with information about our services which either you request, or which we feel will be of interest to you.
  • For profiling and statistical analysis. As part of this activity, we combine different categories of personal data that we collect about you.
  • To comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so.
  • To establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

Looper Insights reserves the right at all times to disclose any information as deemed necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at its sole discretion.

 

By submitting your personal information through this website, you shall be consenting to it being processed in the manner described above.

 

Legal basis for use of your personal data

We consider that the legal bases for using your personal data as set out in this privacy policy are as follows:

 

(a) our use of your personal data is necessary to perform our obligations under any contract with you (for example, to comply with the terms of use of our website which you accept by browsing our website).

(b) our use of your personal data is necessary for complying with our legal obligations (for example, providing information to HMRC).

(c) your consent, as further described below.

(d) where neither (a) nor (b) apply, use of your personal data is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our websites). In some cases, we have identified where this is case elsewhere in this policy. Our legitimate interests are to:

(i) run, grow and develop our business;

(ii) operate our websites;

(iii) select appropriately skilled and qualified suppliers;

(iv) marketing, market research and business development.

(v) provide services to our customers, make and receive payment, and provide customer service support;

(vi) know our customers and any of their service users;

(vii) for internal group administrative purposes.

 

If we rely on our (or another person’s) legitimate interests for using your personal data, we will undertake a balancing test to ensure that our (or the other person’s) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information. You can ask us for information on this balancing test by contacting us at the details set out at the end of this policy.

 

In the future, certain new uses of your personal data may require us to obtain your consent. In those cases, that need for consent will be identified in this privacy policy and/or at the time we collect the personal data.

 

Where we rely on your consent for us to use your personal data in a particular way, but you later change your mind, you may withdraw your consent by contacting us at the details set out at the end of this policy or, in relation to marketing, by unsubscribing from the marketing communications using the link in the communications, and we will stop doing so. However, if you withdraw your consent, this may impact the ability for us to provide services to you.

 

Disclosure of personal data

 

We may share your personal data with any company that is a member of our group, which includes our group companies based in Kosovo and suppliers and partners the USA, where it is in our legitimate interests to do so for internal administrative purposes (for example, ensuring consistent and coherent delivery of services to our customers, corporate strategy, compliance, and quality assurance). We may also share your personal data with our group where they provide services to us, such as information technology systems.

 

We will share your personal data with the following categories of third parties:

 

(a) our service providers and sub-contractors, including but not limited to platform providers, payment processors, and suppliers of technical and support services

(b) public agencies (including tax officials)

(c) companies that assist us in our marketing, advertising and promotional activities

(d) analytics and search engine providers that assist us in the improvement and optimisation of our website

(e) media platforms related to our services

 

Any third parties with whom we share your personal data are limited (by law and by contract) in their ability to use your personal data for any purpose other than to provide services for us. We will always ensure that any third parties with whom we share your personal data are subject to privacy and security obligations consistent with this privacy policy and applicable laws.

 

We will also disclose your personal data to third parties:

 

(a) where it is in our legitimate interests to do so to run, grow and develop our business, such as: (i) if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets;

(ii) if substantially all of Looper Insights’ or any of its affiliates’ assets are acquired by a third party, in which case personal data held by Looper Insights will be one of the transferred assets;

(b) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;

(c) in order to enforce or apply our terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity;

(d) to protect the rights of Looper Insights, our staff, our customers or other persons. This may include exchanging personal data with other organisations for the purposes of fraud protection and credit risk reduction.

Save as expressly detailed above, we will never share, sell or rent any of your personal data to any third party without notifying you and, where necessary, obtaining your consent. If you have given your consent for us to use your personal data in a particular way, but later change your mind, you can contact us to withdraw your consent using the details set out at the end of this policy.

 

Retention of personal data

We keep your personal data for no longer than necessary for the purposes for which the personal data is processed. The length of time we retain personal data for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

 

Our retention policy is based on the following criteria:

(a) if you were an active contact but have not interacted with us or any of our platforms or materials over a set period of time, we will delete our contact record of you; and

(b) if you are a new prospective contact but have not interacted with us or any of our platforms or materials within a set period of time (thus indicating you have no intention of starting a business relationship with us), we will delete our contact record of you.

 

If you have any specific queries in relation to our data retention policy please contact us for more information.

 

Your rights

You have certain rights in relation to your personal data. If you would like further information in relation to these or would like to exercise any of them, please contact us by email at the details set out at the end of this policy.

 

Transfers of personal data

The personal data may be used, stored and/or accessed outside the UK or EEA by staff working for us, other members of our group or third party partners providing services to us, or performing services on our behalf. This may be for the purposes listed above, the provision of our services to you or your employer, the processing of transactions and/or the provision of support services. Further details on to whom your personal data may be disclosed are set out above.

 

If we provide any personal data about you to any such non-EEA members of our group or third parties, we will take appropriate measures to ensure that the recipient protects your personal data adequately in accordance with this privacy policy. These measures include, but are not limited to:

(a) in the case of US based entities, entering ICO approved standard contractual arrangements.

(b) in the case of entities based in other countries outside the EEA (including Australia), entering into ICO approved standard contractual arrangements with them.

 

Cookie Policy

This website uses cookies. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.

 

A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. This helps us to provide you with a good experience when you browse the website and also allows us to improve the site and services offered.

 

Looper Insights may use cookies in the following ways:

  • Where they are essential to make the website work;
  • To enable the personalisation features on the website (which give you the ability to recall recently viewed pages and see information which you have input online);
  • To compile anonymous, aggregated statistics that allow us to understand how visitors use the website and to help us improve the structure of the website.

 

We use a minimal number of different cookies on our site. For more information about cookies, visit https://www.aboutcookies.org for detailed guidance.

 

The list below describes the cookies used on this site and what they are used for. Currently we operate an ‘implied consent’ policy which assumes that you are happy with this usage. If you are not happy with this policy, it is recommended that you delete the cookies, after having visited the site, or browse the site using your browser’s anonymous usage setting.

 

First Party Cookies

These are cookies that are set by this website directly.

 

 

 

 

Third-Party Cookies

Third-Party cookies are set on your machine by external websites whose services are used on this site. For more information, check the respective policies of each of these sites to see how exactly they use information and to find out how to opt out, or delete, such information.

 

We usually use the following third-party cookies:

 

Deleting Cookies

You may block the use of cookies at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website or to use all the functionality provided through our website.

 

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience.

Internet Explorer: https://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB&p=cpn_cookies

Firefox: https://support.mozilla.org/en-US/kb/Blocking%20cookies

 

Data Protection/GDPR

Looper Insights appreciates your privacy and places the highest importance on protecting the integrity of your data, whether about you, your company, your transactions, your products or your services.

At any time, if you have any questions regarding data protection at Looper Insights, you may contact us by email marketing@looperinsights.com

 

Other Websites

This website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

 

Your Rights

The right to be informed – Looper Insights has an obligation to provide “fair processing information”. We comply with this through this privacy notice which emphasises the need for transparency over how we use personal data.

The right to access – You have the right to obtain confirmation that your data is being processed and a right to obtain access to your personal data (eg. By receiving a copy of it). We have an obligation to provide this information within 1 month of your request.

The right to rectification – You have the right to have your personal data rectified if it is inaccurate or incomplete. If Looper Insights has provided your details to a third-party, then we have a requirement to inform them of the rectification where possible

The right to restrict processing – You have the right to restrict or block processing of your personal data. Where processing has been restricted, Looper Insights has the right to store the personal data, but we are not permitted to process it further. We will retain enough information about you to ensure that restriction is respected in the future.

The right to erasure (also known as the right to be forgotten) – You have the right to request deletion or removal of your personal data when there is no compelling reason for its continued processing.

The right to data portability – Data portability allows you the right to obtain and reuse your personal data for your own purpose across different services. It allows you to move, copy or transfer your personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. This right only applies to personal data that you have provided to Looper Insights as the data controller; where processing is based on your consent or for the performance of a contract; and when processing is carried out by automated means.

The right to object – You have the right to object to processing based on legitimate interests of the data controller or the performance of a task in the public interest/exercise of official authority; direct marketing (including profiling); and processing for purposes of scientific/ historical research and statistics.

The right to withdraw consent – If we are processing personal data based on having received your consent you have the right to withdraw that consent at any time.

The right to complain to a supervisory authority – You have the right to lodge a complaint to the ICO using the following details:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745

 

Changes to our Privacy Policy

We keep our privacy policy under regular review, and we will place any updates on this webpage. This privacy policy was last updated April 2024.

 

Further Information

For any information related to this site and its use, please contact Looper Insights at marketing@looperinsights.com